Mission and values

Citizens Advice Westminster provides free, independent, confidential and impartial advice and information to local residents, some of whom are the most vulnerable in society. We value diversity, promote equality and challenge discrimination.

We work with local community organisations to make a difference to the lives of people in Westminster through advice, research and campaigning. Citizens Advice Westminster delivers a high quality, agile advice service which reflects the issues and needs of our communities and which puts clients first.

We work to:

• provide the advice people need for the problems they face and ensure individuals do not suffer from a lack of knowledge about their rights and responsibilities;
• improve the policies and practices that affect people’s lives by influencing the responsible development of  social policies and services.

Our current strategic objectives are to:

• provide an agile and responsive advice service which is high quality and accessible;
• develop influence through research and campaigning to make a difference to people’s lives in Westminster;
• develop strong relationships with stakeholders and partners in Westminster and across London in order to broaden the reach of our service and attract new funding;
• sustain a highly skilled, creative and engaged workforce committed to the values of Citizens Advice;
• manage our resources and governance effectively and efficiently in order to deliver these objectives.