About us… how we help

We help people resolve their legal, money and other problems by providing advice and information about their rights and responsibilities. We also work to influence local government and other decision-makers to improve policies and practices which affect local communities. Citizens Advice Westminster collaborates with the broader Citizens Advice service to advocate for positive changes in laws and services at both local and national levels, utilizing evidence from our clients’ problems.  Read about our Campaigns work here.

We offer advice and information on a wide range of subjects including benefits, consumer, housing, legal, tax, family law, energy suppliers and immigration & nationality. 

Citizens Advice Westminster is a member of the national Citizens Advice service. It is also an independent registered charity governed by a Board of Trustees.

The Charity was founded in 1939 as an emergency service during the second World War. It has since become a frontline essential advice and information service for all those living in Westminster and surrounding areas.

Browse through our latest Annual report and financial statements 2023/4 for more details of our services.

Previous reports: 2021/22; 2020/21

Joanna Cain, Chief Executive Officer

Joanna joined Citizens Advice Westminster in January 2021. She has over 30 years of experience in the voluntary sector in adult education, project management and advice. Joanna was Head of Learning and Organising at public sector union UNISON from 2011 – 2015 and Deputy CEO at the national education charity the Workers Educational Association from 2015 – 2020. At the WEA she was responsible for delivery of adult education across 12 regions, education policy and a national portfolio of funded projects.